Privacy Policy

Last Updated: December 2024

At Bauer Official Store, we understand that hockey players demand reliability both on and off the ice. Just as we protect your game with our premium Bauer Sticks, Goalie Equipment, and Protective Gear, we’re equally committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit hockeyglovesus.com.

1. Information We Collect

We collect information that helps us serve hockey enthusiasts worldwide with the same precision as our equipment:

• Personal Information: Name, email address, shipping address (4083 Patterson Fork Road, DALLAS, US 97338), and payment details when you purchase Accessory Bags, All Socks, Goalie Pants, or other gear
• Payment Data: Transaction information through Visa, MasterCard, JCB, and PayPal (we don’t store full payment card numbers)
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Messages sent to [email protected] and other customer service interactions

2. How We Use Your Information

Like our lightning-fast payment processing, we use your data efficiently and purposefully:

• Process orders for Bauer Sticks, Cut Resistant gear, and other hockey equipment
• Provide customer support for hockey players with busy schedules
• Improve your shopping experience across devices (mobile, tablet, desktop)
• Send order confirmations and shipping updates
• Prevent fraud and enhance security with military-grade protection
• Communicate about products, promotions, and hockey-related content (with your consent)

3. Data Sharing and Disclosure

We treat your data with the same seriousness as we design our Protective Gear:

• Service Providers: We share data with shipping carriers and payment processors (Visa, MasterCard, PayPal) to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In case of merger or acquisition, customer data may be transferred
• International Transfers: We serve hockey players worldwide (excluding Asia and select remote areas), and data may be processed internationally

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your financial data receives the same level of protection as our Cut Resistant gear:

• Data is stored on secure servers with encryption
• Payment information is processed through PCI-compliant systems
• We implement advanced fraud prevention systems
• Regular security assessments and monitoring
• Data is retained only as long as necessary for business purposes or legal requirements

5. Your Rights and Choices

As a valued member of our hockey community, you have the right to:

• Access and review your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Restrict or object to certain data processing
• Data portability for your information

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for site functionality and secure checkout
• Analytics Cookies: Help us understand how players browse our Bags, Clothing, and Goalie sections
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show relevant products like Bauer Sticks and Protective Gear

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. International Data Transfers

While we serve hockey enthusiasts worldwide (excluding Asia and select remote areas), your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not directed at children under 16. We don’t knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes and update the “Last Updated” date.

10. Contact Us