Product Information

What types of hockey equipment do you offer?
We specialize in premium Bauer hockey equipment including:
  • Bauer Sticks and Floorball Sticks
  • Goalie Equipment (Blockers, Catch Gloves, Goalie Pants)
  • Protective Gear (Finger Protection, Cut Resistant)
  • Bags (Accessory Bags, Coaches Bags)
  • Clothing (Baselayer, Bottoms, All Socks)
  • Accessories (Grips, Extensions)
Is your equipment suitable for junior players?
Yes! We cater to hockey players of all levels, from juniors to professional athletes. Our product range includes equipment specifically designed for junior players who are developing their skills.
Do you offer goalie-specific equipment?
Absolutely! We have an extensive selection of goalie equipment including blockers, catch gloves, goalie pants, and specialized protective gear to help goalies perform at their best.

Ordering & Payment

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
How long does order processing take?
We process all orders within 1-2 business days. This includes payment verification, item preparation, and secure packing for transit.
Can I modify or cancel my order after placing it?
To modify or cancel your order, please contact us immediately at [email protected]. We can only accommodate changes if your order hasn’t entered the shipping process yet.

Shipping & Delivery

What shipping options are available?
We offer two reliable shipping methods:
  • Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping (orders over $50): Via EMS, delivered in 15-25 business days after shipment
Do you ship internationally?
We ship worldwide to hockey enthusiasts across the globe. However, due to logistical constraints, we currently cannot deliver to Asia and select remote areas. If you’re unsure about your location, please contact our support team for clarification.
How can I track my order?
Once your order ships, we’ll send you a tracking link via email. You can use this to monitor your package’s journey and receive delivery updates from our carriers.
Which shipping method is fastest for time-sensitive needs?
Pro Tip: For the fastest delivery, choose Standard Shipping and ensure your address is accurate during checkout. This is especially helpful for time-sensitive items like goalie pants or Bauer sticks before a big game!

Returns & Exchanges

What is your return policy?
If your order doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. We stand by our products and want you to feel confident in your gear.
How do I initiate a return?
Please contact our customer service team at [email protected] to begin the return process. Include your order number and reason for return in your message.
Are there any restrictions on returns?
For safety and hygiene reasons, certain items like cut-resistant gear and protective equipment may have specific return requirements. Please contact us for details about returning specific products.

Account & Support

How can I contact customer service?
Our customer service team is available via email at [email protected]. We’re here to help you stay on top of your game!
Where is Bauer Official Store located?
Our physical address is:
4083 Patterson Fork Road, DALLAS, US 97338
Do you offer team discounts or bulk pricing?
We’re passionate about supporting hockey teams at all levels. For information about team discounts or bulk orders, please contact our support team with your specific needs.
Still have questions? Our customer service team is dedicated to helping hockey players get the gear they need. Email us at [email protected] and we’ll respond as quickly as possible.

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