Delivery Information
At Bauer Official Store, we understand that getting your hockey gear quickly and reliably is as important as the gear itself. Whether you’re gearing up for the next big game or upgrading your equipment for peak performance, we’ve streamlined our delivery process to ensure your order reaches you efficiently, no matter where you are in the world.
Order Processing Time
Once you place your order, our team gets to work immediately. We process all orders within 1-2 business days. This includes verifying your payment, preparing your items (like Bauer sticks, bags, or protective gear), and packing them securely for transit. We pride ourselves on swift handling so you can focus on dominating the ice without delays.
Shipping Options
We offer two reliable shipping methods to suit your needs, whether you’re a junior player eager to start or a goalie fine-tuning your setup. All shipments are handled by trusted carriers like DHL, FedEx, and EMS to ensure your gear arrives in top condition.
Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95 (flat rate for all orders)
Delivery Time: 10-15 business days after shipment
Ideal for players who want a balance of speed and affordability. This option is perfect for urgent needs, such as replacing worn-out gear before a tournament. With real-time tracking, you can monitor your package every step of the way.
Free Shipping
Carrier: EMS
Cost: Free for orders over $50
Delivery Time: 15-25 business days after shipment
Great for budget-conscious players and teams stocking up on essentials like socks, baselayers, or grips. This eco-friendly option helps you save while still ensuring your order arrives safely. Plus, orders over $50 automatically qualify—no codes needed!
Shipping Destinations
We ship worldwide, bringing premium Bauer equipment to hockey enthusiasts across the globe. However, due to logistical constraints, we currently cannot deliver to Asia and select remote areas. If you’re unsure about your location, feel free to contact our support team for clarification.
What to Expect After Ordering
- Confirmation Email: You’ll receive an order confirmation within hours of placing your purchase.
- Tracking Information: Once your order ships, we’ll send a tracking link so you can follow its journey.
- Delivery Updates: Carriers provide notifications for estimated delivery dates—keep an eye on your email or the tracking page.
Pro Tip: For the fastest delivery, choose Standard Shipping and ensure your address is accurate during checkout. This is especially helpful for time-sensitive items like goalie pants or Bauer sticks before a big game!
Returns and Support
If your order doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. We stand by our products and want you to feel confident in your gear. For any delivery-related questions, reach out to our customer service team at [email protected]. We’re here to help you stay on top of your game.
Why Trust Bauer Official Store for Delivery?
As a hub for hockey players of all levels—from juniors to pros—we’ve designed our delivery to be as reliable as our gear. With options that fit any budget and a global reach, we make it easy to get the equipment you need. Join our community today and experience delivery that’s as passionate about hockey as you are.